Monday, December 6, 2010


To start the week on a good note, I would like to comment on the current news about the growing BPO Industry in the Philippines. And guess what? After frequently playing second fiddle to ertswhile top BPO country India, the Philippines has now taken the lead in this growing industry.

For perspective, BPO stands for Business Process Outsourcing and is generally focused in providing business support functions to companies. These functions include the largely successful call center block that is comprised of jobs like customer care specialist (voice and non-voice), sales specialist and many others. Part of the BPO industry is also the oursourcing of functions like Finance and Accounting, Payroll, Human Resources and IT. For Philippines to be at the top of this industry all over the globe is a big achievement. This means that we are trusted by a lot of companies/businesses in terms of technical skills and expertise with business. To us, Filipinos, this is something we should be proud of.

1 comment:

  1. You are indeed correct; this is something we need to be proud off. A report says that Philippines has exceeded India to become the world’s global leader in business process outsourcing (BPO), of which call centers are the most famous.BPO has been reputed to be the fastest-growing industry in the world. Here in the Philippines the industry is seen to be still developing, with different call centers leading the way.



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